From Customer Success Manager to Product Manager

Sumi holds a Bachelor of Arts degree from the University of Waterloo. Her educational foundation provided her with a well-rounded skill set and a capacity for critical thinking.

Early Career Roles:

  • Senior Customer Success Manager (Jul 2021 - Jan 2022): Sumi's prior role as a Senior Customer Success Manager provided her with valuable insights into customer-centric approaches and the software-as-a-service (SaaS) industry. These skills are highly transferable and relevant to her current product management role.
  • Customer Success Manager (Jul 2020 - Jul 2021): Her experience as a Customer Success Manager further reinforced her SaaS knowledge and her ability to understand customer needs and translate them into product enhancements.
  • Project Coordinator at MicroSpec / TIX123 (Apr 2018 - Jun 2020): Sumi's role as a Project Coordinator equipped her with valuable project management skills, which are essential for effective product management.

Transition to Product Management

Sumi's pivotal turning point in her career journey was her participation in Co.Lab's Sprint program, where she obtained a Product Management Certificate in January 2023. This program was instrumental in her transition to product management and equipped her with essential skills and knowledge.

💼 While Sumi was enrolled in Co.Lab's Sprint program, she concurrently held the position of Associate Product Manager at TapMango.

Associate Product Manager at TapMango (Present):

Sumi's current role as an Associate Product Manager at TapMango showcases her transition into the product management domain. She has been actively involved in product road mapping, a critical aspect of product management. Her experience in Agile methodologies further solidifies her position in this role.

Sumi's transition from a Senior Customer Success Manager to an Associate Product Manager at TapMango demonstrates her adaptability and dedication to expanding her skill set. Her journey underscores the importance of continuous learning and leveraging existing expertise when making a career shift.

🎯 Transferable Skills: Sumi's journey is characterized by the development of transferable skills such as a deep understanding of SaaS, Agile methodologies, product road mapping, and project management. These skills, combined with her ability to understand customer needs and her educational background, make her a well-rounded and effective Product Manager.

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