Simplifying healthcare intake, one form at a time.


Problem Statement

Patients juggling responsibilities and time constraints need a way to expedite the intake process during medical appointments because the current lengthy intake forms present barriers to efficient healthcare access, leading to frustration, potential errors, and delays in receiving necessary treatment.

Problem Space

Iintake addresses the challenge of enhancing the intake process at medical facilities, particularly for individuals like parents with young children and those with time constraints. Lengthy forms distributed during appointments often cause frustration and overwhelm, especially for individuals with specific needs or responsibilities. Simplification of this process could lead to shorter wait times, improved accuracy of medical records, and reduced stress levels for patients.

Problem Background

The healthcare intake process is often time-consuming and stressful for patients, particularly those with busy schedules or specific responsibilities, such as parents with young children. Lengthy and repetitive forms can cause significant delays and contribute to inaccuracies in medical records.

Research Insights

User Pain Points

  • Time Constraints: Many patients feel rushed or pressured to complete intake forms, with the majority allocating 15-30 minutes for this task.
  • Repetitive Information: Patients express frustration with redundant questions and having to provide the same details multiple times.
  • Digital Preferences: Clear preference for digital solutions that offer convenience and efficiency, especially among busy individuals and parents.
  • Privacy Concerns: Some patients express concerns about data security and accuracy.
  • Room for Improvement: Suggestions for better digital versions of intake forms, streamlined processes, and integration with existing healthcare systems to reduce errors and delays.

Supporting Data User surveys & interviews

  • Majority of respondents allocate 15-30 minutes for intake forms.
  • High frustration with redundant questions and repetitive information.
  • Preference for digital solutions among busy individuals and parents.
  • Concerns about data security and accuracy.


The need for a modernized intake process that addresses time constraints, reduces redundant information, and offers convenient digital solutions is crucial for enhancing the overall healthcare experience.

Landing on the Solution

The initial solution involved creating a standalone mobile app for digital intake forms. However, recognizing the importance of user adoption, the final proposed solution integrates iintake with the Apple Health app to leverage its trusted platform and existing user base.

Explanation of Solution

iintake integrates with the Apple Health app to streamline the healthcare intake process. This integration offers several benefits:

  • Seamless Integration: Leveraging the existing user base and ecosystem of Apple devices.
  • Convenience: Streamlined user experience within a familiar environment.
  • Data Accessibility and Security: Robust data privacy and security features.
  • Enhanced Functionality: Access to health data and interoperability with other apps.

General Solution Features

  • Intelligent Form Filling: Auto-filling common questions based on existing data.
  • Appointment-Based Updates: Proactive reminders to update intake forms.

User Flows/Mockups

Future Steps

  • Develop partnerships with healthcare facilities to implement iintake.
  • Conduct user testing to refine the integration with Apple Health.
  • Expand features based on user feedback, such as appointment check-ins and reminders.
  • Explore partnerships with other healthcare platforms and providers that aren’t in the Apple ecosystem.



Product Manager Learnings:

Terrance Kent

The project highlighted the importance of user adoption and the potential of leveraging established platforms like the Apple Health app to enhance user experience and trust. Understanding user pain points and preferences through thorough research was crucial in developing a solution that addresses real needs.

Designer Learnings:

Developer Learnings:

Developers Learnings:


Full Team Learning